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  • JS Support Ticket
  • JS Support Ticket Pro for Joomla
  • Version: 1.0.6
    Last update: 10-Sep-2016
    Created date: 04-Oct-2014
    JS Support Ticket Pro for Joomla Joomla 3

    Joomla most easiest help desk component.

    $35 12 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    $60 24 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    $100 60 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    Overview

    Easy To Use

    A lot of thought has gone in the JS Support Ticket interface to make it easy to use. Ticket system build on the basis on latest style, so your users will feel familiar with the way it works. This new, easy to use interface places great emphasis on guiding the user through the entire process.

    Ticket via Email (beta)

    Email is one of the easiest ways in which your customers can reach you, customers can open or reply ticket from his email. System come with spam configurations to avoid spamming.

    Staff Management

    Each of your support staff may come with a specific skill-set. Make sure you assign the roles and privileges for each staff accordingly so that they manage only their areas of expertise. This also gives you the advantage of not worrying about any ticket being assigned to the wrong support staff or staying unattended. Create roles, enable and disable staff accounts and manage permissions for all staff, from one interface.
    Visitor Open Ticket

    No need to sign up to open or reply a ticket, visitor can open and reply his ticket. No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user to open maximum ticket on email base.

    Notification and Auto Responder

    Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certian action i.e reply ticket, close ticket etc.

    Themes

    JS Support Ticket comes with administrator custom tool including unlimited color options. Now admin can easily change JS Support Ticket color using color picker. Tool give live preview of changes. Also offer seven different color preset themes like Blue, Red, Purple, Brown, Green, Orange and Black.You can set any one of these themes of JS Support Ticket according to your template color.
    Access Control Level

    Administrators can implement collection-level access control through user-defined roles. By creating a role with privileges that are scoped to a specific collection in a particular database, administrators can provision users with roles that grant privileges on a collection level.

    Assign and Transfer

    Transfer tickets between departments to make sure it's being handled by the correct staff. Assign tickets to a staff or to a team. Tickets can be auto-assigned by departments when they arrive, but what if they need to be reassigned? No problem! You can reassign tickets to staff or a team of staff or transfer to a different department.

    Custom Fields

    Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.
    Knowledge Base

    When providing support internally, the focal point is to reduce engagement from your support staff. Add all your self-help documents for issues like software renewals, ID card reapplication etc on the knowledge base portal, so that your customer can understand procedures by just reading these articles and not have to call or mail your support team.

    Ban Email/User

    Admin / staff can ban/unban to any user with few clicks. Ban email / user can not open new ticket in system. Admin / staff can also unban it.

    Activity Log

    Activity logs let you see events or actions that have been taken, when they took place, and by whom. i.e when open ticket, when staff reply ticket, when staff change status etc.
    Compare JS Support Ticket versions.
    FeaturesFreePro
    Easy to Use Included Included
    Responsive Included Included
    Unlimited Tickets Included Included
    Notifications & Auto Responder Included Included
    User Fields Included Included
    Departments Included Included
    Shortcodes Included Included
    Email Templates Included Included
    Priority Included Included
    Attachments Included Included
    Customizable Included Included
    Search Engine Friendly URLs Included Included
    Multi-Language Support Included Included
    Theme Included Included
    Field Ordering Included Included
    Internal Mail Included Included
    Access Control Level Included Included
    Staff Management Included Included
    Help Topic Included Included
    Knowledge Base Included Included
    Downloads Included Included
    Announcements Included Included
    FAQ Included Included
    Ban Email/User Included Included
    Ticket Overdue Included Included
    Visitor can Open Ticket Included Included
    Lock Ticket Included Included
    Internal Note Included Included
    Staff Transfer Included Included
    Department Transfer Included Included
    Activity Log Included Included
    Premade Message Included Included
    Open Ticket via Email Included Included
    Domain Allowed Included 1
     

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    You will get these modules and plugins with component.
    Modules (8)
    • Latest Knowledge Base
    • Popular Knowledge Base
    • Latest FAQ's
    • Popular FAQ's
    • Latest Announcement
    • Popular Announcement
    • Latest Downloads
    • Popular Downloads
    Plugins (9)
    • Latest Knowledge Base
    • Popular Knowledge Base
    • Latest FAQ's
    • Popular FAQ's
    • Latest Announcement
    • Popular Announcement
    • Latest Downloads
    • Popular Downloads
    • Support Icon at Front-end
    Release Notes
    Version 1.0.6
    • Report data can be export to csv
    • Basic reports for staff member
    • Improve user fields
    • Attachment are available for internal note
    Version 1.0.5
    • New user fields
    • Quick stats for admin CP
    Version 1.0.4
    • Add RTL support
    • Security fix
    • Hide ticket attachment path
    • JS Support Ticket work now with Joomla time zone
    • Add ticket id format in configuration (random or sequential)
    • Add three more option in search (by staff, by department & by priority)
    • Search also search in meta keywords for FAQ, KB, downloads and announcement
    Version 1.0.3
    • Add new plugin (support icon)
    • Improve ticket via email
    • Improve department transfer emails
    Version 1.0.2
    • Improve user search
    • Improve ticket via email
    • Set department as default
    Version 1.0.1
    • Add ticket enforce delete
    • Improve language
    Version 1.0.0
    • Release pro version
    System Requirements
    The minimum requirements to run JS Support Ticket are:
    • CURL
    • Joomla 3.0 or greater
    • PHP 5.x
    • MySQL 4.2
    • PCLZIP Library
    • IE 8, Firefox, Chrome ...
    • 500px width
     
    We recommend:
    • CURL
    • Joomla 3.0 or greater
    • PHP 5.3
    • MySQL 5.x
    • PCLZIP Library
    • IE 9, latest firefox, latest chrome ...
    • 700px width



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