Login Form
  • All Products
  • JS Support Ticket
  • JS Support Ticket Pro for WP
  • Version: 1.1.8
    Last update: 08-Sep-2016
    Created date: 04-Oct-2014
    JS Support Ticket Pro for WP Word Press

    Word Press most easiest help desk plugin.

    $40 24 months access to downloads
    High priority support tickets at joomsky.com
    Buy now
    $75 60 months access to downloads
    High priority support tickets at joomsky.com
    Buy now
    $130 120 months access to downloads
    High priority support tickets at joomsky.com
    Buy now

    Easy To Use

    A lot of thought has gone in the JS Support Ticket interface to make it easy to use. Ticket system build on the basis on latest style, so your users will feel familiar with the way it works. This new, easy to use interface places great emphasis on guiding the user through the entire process.

    Ticket via Email (beta)

    Email is one of the easiest ways in which your customers can reach you, customers can open or reply ticket from his email. System come with spam configurations to avoid spamming.

    Staff Management

    Each of your support staff may come with a specific skill-set. Make sure you assign the roles and privileges for each staff accordingly so that they manage only their areas of expertise. This also gives you the advantage of not worrying about any ticket being assigned to the wrong support staff or staying unattended. Create roles, enable and disable staff accounts and manage permissions for all staff, from one interface.
    Visitor Open Ticket

    No need to sign up to open or reply a ticket, visitor can open and reply his ticket. No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user to open maximum ticket on email base.

    Notification and Auto Responder

    Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certian action i.e reply ticket, close ticket etc.


    JS Support Ticket comes with administrator custom tool including unlimited color options. Now admin can easily change JS Support Ticket color using color picker. Tool give live preview of changes. Also offer seven different color preset themes like Blue, Red, Purple, Brown, Green, Orange and Black.You can set any one of these themes of JS Support Ticket according to your template color.
    Access Control Level

    Administrators can implement collection-level access control through user-defined roles. By creating a role with privileges that are scoped to a specific collection in a particular database, administrators can provision users with roles that grant privileges on a collection level.

    Assign and Transfer

    Transfer tickets between departments to make sure it's being handled by the correct staff. Assign tickets to a staff or to a team. Tickets can be auto-assigned by departments when they arrive, but what if they need to be reassigned? No problem! You can reassign tickets to staff or a team of staff or transfer to a different department.

    Custom Fields

    Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.
    Knowledge Base

    When providing support internally, the focal point is to reduce engagement from your support staff. Add all your self-help documents for issues like software renewals, ID card reapplication etc on the knowledge base portal, so that your customer can understand procedures by just reading these articles and not have to call or mail your support team.

    Ban Email/User

    Admin / staff can ban/unban to any user with few clicks. Ban email / user can not open new ticket in system. Admin / staff can also unban it.

    Activity Log

    Activity logs let you see events or actions that have been taken, when they took place, and by whom. i.e when open ticket, when staff reply ticket, when staff change status etc.
    Compare JS Support Ticket versions.
    Easy to Use Included Included
    Responsive Included Included
    Unlimited Tickets Included Included
    Notifications & Auto Response Included Included
    User Fields Included Included
    Departments Included Included
    Shortcodes Included Included
    Email Templates Included Included
    Priority Included Included
    Attachments Included Included
    Customizable Included Included
    Search Engine Friendly URLs Included Included
    Multi-Language Support Included Included
    Theme Included Included
    Field Ordering Included Included
    Internal Mail Included Included
    Access Control Level Included Included
    Staff Management Included Included
    Help Topic Included Included
    Knowledge Base Included Included
    Downloads Included Included
    Announcements Included Included
    FAQ Included Included
    Ban Email/User Included Included
    Ticket Overdue Included Included
    Visitor can Open Ticket Included Included
    Lock Ticket Included Included
    Internal Note Included Included
    Staff Transfer Included Included
    Department Transfer Included Included
    Activity Log Included Included
    Premade Message Included Included
    Open Ticket via Email Included Included



    Short Codes
    JS Support Ticket Control Panel [jssupportticket] Show JS Support Ticket main control panel
    My Tickets [jssupportticket_mytickets] My Tickets layout for both staff and user
    Add Tickets [jssupportticket_addtickets] Add new ticket form for both staff and user
    Knowledge Base [jssupportticket_knowledgebase] Show knowledge base main layout
    Latest Knowledge Base [jssupportticket_knowledgebase_latest] List latest knowledge base
    Popular Knowledge Base [jssupportticket_knowledgebase_popular] List popular knowledge base
    FAQ's [jssupportticket_faqs] Show FAQ's main layout
    Latest FAQ's [jssupportticket_faqs_latest] List latest FAQ's
    Popular FAQ's [jssupportticket_faqs_popular] List popular FAQ's
    Downloads [jssupportticket_downloads] Show downloads main layout
    Latest Downloads [jssupportticket_downloads_latest] Show latest downloads
    Popular Downloads [jssupportticket_downloads_popular] Show popular downloads
    Announcements [jssupportticket_announcements] Show announcements main layout
    Latest Announcements [jssupportticket_announcements_latest] List latest announcements
    Popular Announcements [jssupportticket_announcements_popular] List popular announcements
    My Tickets
    My Ticket widget show latest tickets. If staff login, it show staff latest tickets. If user login, this widget show user tickets.
    Mail Notifications
    This widget show mail notification to staff. This widget only for staff memebers.
    Release Notes
    Version 1.1.8
    • Export for report data
    • Basic reports for staff member
    • Admin/staff member can add attachment with internal note
    • Improve admin control panel
    • Upload files via WP standard
    • Bug fixed
    Version 1.1.7
    • Add ticket id option
    • Email to department email on new ticket
    • Separate phone ext.
    • Print ticket
    • Encrypt email link
    • Add translation tool
    Version 1.1.6
    • Tickets fields bug fix
    Version 1.1.5
    • New powerful user fields
    • Login page
    • Add new search options
    • Department email address received email on new ticket creation
    Version 1.1.4
    • Add multi-sites support
    • Improve ticket via email feature
    Version 1.1.3
    • Add avatar for user
    • Change attachment directory structure
    • Fix 404 error
    Version 1.1.2
    • Security fix of file upload
    Version 1.1.1
    • Security fix
    • RTL, now support RTL langauges
    • Hide ticket attachment directory
    Version 1.1.0
    • Add support icon
    Version 1.0.9
    • Improve user search
    • Improve ticket via email
    Version 1.0.8
    • Add slug for JS Support Ticket to avoid conflict with other pages and posts
    • Shortcodes available for homepage
    • Reply bug fix
    Version 1.0.7
    • Add German translation
    • Implement WordPress time zone
    Version 1.0.6
    • Add field ordering, now admin change ticket field ordering
    • Ticket form auto refill on error
    • Improve user selection popup
    • Department can unpublished from ticket form
    Version 1.0.5
    • Staff / admin can create ticket on behalf of any user
    • User redirect to JS Support Ticket control panel after login [configurable]
    • Add count in my tickets tabs i.e Open (15) Answered (25)
    • Background color for short codes
    • Add reports
      • Statistics
        • Overall
        • By departments
        • By priorities
        • By status & priorities
        • By channel
        • By staff members
      • Report by staff members
      • Report by user
    Version 1.0.4
    • Published / unpublished fields
    • Bug fixed
    Version 1.0.3
    • Release pro version
    System Requirements
    The minimum requirements to run JS Support Ticket Pro are:
    • CURL
    • Word Press 3.5 or later
    • PHP 5.x
    • MySQL 4.2
    • PCLZIP Library
    • IE 9, Firefox, Chrome ...
    • Full width one column
    We recommend:
    • CURL
    • Word Press 4.1 or later
    • PHP 5.3
    • MySQL 5.x
    • PCLZIP Library
    • IE 9 or later, latest firefox, latest chrome ...
    • Full width one column

    Featured Products

    We accept