Login Form
JS Support Ticket for Joomla Download now
  • All Products
  • JS Support Ticket
  • JS Support Ticket for Joomla
  • Version: 1.0.9
    Last update: 06-Jul-2017
    Created date: 04-Oct-2014
    JS Support Ticket for Joomla Hot!Joomla 3

    Joomla most easiest help desk component.

    DownloadLive demoTotal Downlaods : 11417
    Overview

    Easy To Use

    A lot of thought has gone in the JS Support Ticket interface to make it easy to use. Ticket system build on the basis on latest style, so your users will feel familiar with the way it works. This new, easy to use interface places great emphasis on guiding the user through the entire process.

    Unlimited Tickets

    No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user ticket on email base.

    Notification and Auto Responder

    Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certian action i.e reply ticket, close ticket etc

    Custom Fields

    Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.
    Unlimited Departments

    Create departments that relates to the various business units in your organization. It will be sale, support, billing, you can create any department in admin panel. User will select department when he create the ticket.

    Email Templates

    Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one.

    Priority

    Priority associated to the ticket defines the importance that is to be given to the ticket. Change the priority of the Ticket from High or Medium or low from the Priority field. Admin also define prority color admin panel.
    Attachments

    JS Support Ticket allows your customers to attach files with their messages.

    Compare JS Support Ticket versions.
    Features Free Pro
    Easy to Use Included Included
    Responsive Included Included
    Unlimited Tickets Included Included
    Notifications & Auto Response Included Included
    User Fields Included Included
    Departments Included Included
    Shortcodes Included Included
    Email Templates Included Included
    Priority Included Included
    Attachments Included Included
    Customization Included Included
    Search Engine Friendly URLs Included Included
    Multi-Language Support Included Included
    Theme Included Included
    Field Ordering Included Included
    Internal Mail Included Included
    Access Control Level Included Included
    Staff Management Included Included
    Help Topic Included Included
    Knowledge Base Included Included
    Downloads Included Included
    Announcements Included Included
    FAQ Included Included
    Ban Email/User Included Included
    Ticket Overdue Included Included
    Visitor can Open Ticket Included Included
    Lock Ticket Included Included
    Internal Note Included Included
    Staff Transfer Included Included
    Department Transfer Included Included
    Activity Log Included Included
    Premade Message Included Included
    Open Ticket via Email Included Included
    Domain Allowed Included 1
     

    Download

    Buy

    Screenshots
    Release Notes
    Version 1.0.6
    • Improve user fields
    Version 1.0.5
    • New user fields
    Version 1.0.4
    • Add RTL support
    • Security fix
    • Hide ticket attachment path
    • JS Support Ticket work now with Joomla time zone
    • Add ticket id format in configuration (random or sequential)
    • Add three more option in search (by department & by priority)
    Version 1.0.3
    • Add new plugin (support icon)
    Version 1.0.2
    • Improve user search
    • Set department as default
    Version 1.0.1
    • Add ticket enforce delete
    • Improve language
    Version 1.0.0
    • Release free version
    System Requirements
    The minimum requirements to run JS Support Ticket are:
    • CURL
    • Joomla 3.0 or greater
    • PHP 5.x
    • MySQL 4.2
    • PCLZIP Library
    • IE 8, Firefox, Chrome ...
    • 500px width
     
    We recommend:
    • CURL
    • Joomla 3.0 or greater
    • PHP 5.3
    • MySQL 5.x
    • PCLZIP Library
    • IE 9, latest firefox, latest chrome ...
    • 700px width



    Featured Products

    We accept

    SiteLock