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  • JS Support Ticket Pro for Joomla
  • JS Support Ticket Pro for Joomla

    Version: 1.1.0 Last update: 29-Nov-2017 Created date: 04-Oct-2014 joomla 3

    Joomla most easiest help desk component.

    JS Support Ticket Pro for Joomla

    choose your plan

    Pick the plan thats best for you.
    basic $49 12 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    standard $89 24 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    professional $139 60 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now

     

    responsive

    Easy To Use

    Js Support Ticket have pretty simple and easy to use interface for its clients. Ticket system builds on the basis on latest style so therefore, Users will get familiar the way it works. This new and easy to use interface places great emphasis on guiding the user through the entire process.
    easy to use

    Email Ticketing

    J Email is one of the easiest ways for customers to reach and get contact with employer. Customers can open or reply to a ticket from his email. Staff member and admin can also reply to their emails, System will add their reply in ticket reply.
    email ticket

    Staff Members Permissions (ACL)

    Administrators can implement collection-level access control through user-defined roles. By creating a role with privileges that are scoped to a specific collection in a particular database, administrators can provision users with roles that grant privileges on a collection level.
    staff managment
    add ticket

    Create Ticket (User/Visitor)

    Js Support Ticket offer users to open a ticket or reply to a ticket without signing in. Visitor can also open the ticket and reply for his ticket. There is no limit on creating tickets.User can create unlimited tickets But other side admin has right to limit user to open maximum ticket on email base.
    notification auto responder

    Auto Responders

    Js Support Ticket  autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. User can configure it, and also modify the content as well as layout. Email notification send to the admin and user on certain action i.e reply ticket, close ticket etc.
    ticket feedback

    Satisfaction Report

    Js support ticket offering another useful feature Satisfaction reports for users. User can measure customer satisfaction and the most effective way to do is to communicate with his customers directly and effectively using feedback surveys.To help the business kick start customer satisfaction.
    assign transfer

    Assign and Transfer

    Transfer tickets between departments to make sure it's being handled by the right staff.Tickets assigns to the staff or a team.Tickets can be auto-assigned by departments when they arrive.You can reassign tickets to the staff,to a team of staff or transfer to different department.

    Themes

    JS Support Ticket comes with administrator custom tool including unlimited color options. Now admin can easily change JS Support Ticket color using color picker. Tool gives live preview of changes. Also offers seven different color preset themes like Blue, Red, Purple, Brown, Green, Orange and Black.User can set any of the themes of JS Support Ticket according to his template color.
    themes

    Custom Fields

    Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.
    user field

    Activity Log

    Activity logs let you see events or actions that have been taken, when they took place, and by whom. i.e when open ticket, when staff reply ticket, when staff change status etc.
    activity log
    kb

    Knowledge Base

    Js Support Ticket Empower end users solve repeat incidents with a knowledge base to deflect tickets from help desk. Narrow your search using keywords and topics.
    banned email

    Ban Email/User

    Admin / Staff can ban / unban to any user with few clicks. Ban email user can not open new ticket in system. Admin / staff can also unban it any time if required.
    rtl

    RTL

    Several languages have both Arabic RTL and Non Arabic LTR writing system.JS support ticket also supports RTL (Right to Left) for languages. JS support ticket is auto adjustable for RTL or LTR without any convenience.
    internal note

    Internal Note

    Somehow, User need to discuss about ticket with other agents, share progress, or log updates for future reference. Js Support Ticket lets user to add (private) notes for agents who logged in to his support portal and see it.

     

    Features Free Version Pro Version
    Easy to Use tick image tick image
    Responsive tick image tick image
    Unlimited Tickets tick image tick image
    Notifications & Auto Response tick image tick image
    User Fields tick image tick image
    Departments tick image tick image
    Shortcodes tick image tick image
    Email Templates tick image tick image
    Priority tick image tick image
    Attachments tick image tick image
    Customizable tick image tick image
    Search Engine Friendly URLs tick image tick image
    Multi-Language Supports tick image tick image
    Theme - tick image
    Field Ordering - tick image
    Internal Mail - tick image
    Access Control Level - tick image
    Staff Management - tick image
    Help Topic - tick image
    Knowledge Base - tick image
    Downloads - tick image
    Announcements - tick image
    FAQ - tick image
    Ban Email/User - tick image
    Ticket Overdue - tick image
    Visitor can Open Ticket - tick image
    Lock Ticket - tick image
    Internal Note - tick image
    Staff Transfer - tick image
    Department Transfer - tick image
    Activity Log - tick image
    Premade Message - tick image
    Open Ticket via Email - tick image
    Domain Allowed tick image 1

     

    Features Modules Plugins
    Latest Knowledge Base tick image tick image
    Popular Knowledge Base tick image tick image
    Latest FAQ's tick image tick image
    Popular FAQ's tick image tick image
    Latest Announcement tick image tick image
    Popular Announcement tick image tick image
    Latest Downloads tick image tick image
    Popular Downloads tick image tick image
    Support Icon at Front-end - tick image

    Version 1.0.6

    • Report data can be export to csv
    • Basic reports for staff member
    • Improve user fields
    • Attachment are available for internal note

    Version 1.0.5

    • New user fields
    • Quick stats for admin CP

    Version 1.0.4

    • Add RTL support
    • Security fix
    • Hide ticket attachment path
    • JS Support Ticket work now with Joomla time zone
    • Add ticket id format in configuration (random or sequential)
    • Add three more option in search (by staff, by department & by priority)
    • Search also search in meta keywords for FAQ, KB, downloads and announcement

    Version 1.0.3

    • Add new plugin (support icon)
    • Improve ticket via email
    • Improve department transfer emails

    Version 1.0.2

    • Improve user search
    • Improve ticket via email
    • Set department as default

    Version 1.0.1

    • Add ticket enforce delete
    • Improve language

    Version 1.0.0

    • Release pro version

    The minimum requirements to run JS Support Ticket are:

    • CURL
    • Joomla 3.0 or greater
    • PHP 5.x
    • MySQL 4.2
    • PCLZIP Library
    • IE 8, Firefox, Chrome ...
    • 500px width

    We recommend:

    • CURL
    • Joomla 3.0 or greater
    • PHP 5.3
    • MySQL 5.x
    • PCLZIP Library
    • IE 9, latest firefox, latest chrome ...
    • 700px width