JS Ticket - Joomla

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JS Support Ticket

JS Support Ticket Pro for Joomla

Version: 1.0.6

Last update: 10-Sep-2016

Created date: 04-Oct-2014

JS Support Ticket Pro for Joomla Joomla 3

Joomla most easiest help desk component.

Demo

$49 12 months access to downloads

DomainSupport

High priority support tickets at joomsky.com

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$89 24 months access to downloads

DomainSupport

High priority support tickets at joomsky.com

Buy now

$139 60 months access to downloads

DomainSupport

High priority support tickets at joomsky.com

Buy now

Overview
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Modules & Plugins
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Release Notes
System Requirment

Overview

Easy To Use

A lot of thought has gone in the JS Support Ticket interface to make it easy to use. Ticket system build on the basis on latest style, so your users will feel familiar with the way it works. This new, easy to use interface places great emphasis on guiding the user through the entire process.

Email Ticketing

Email is one of the easiest ways in which your customers can reach you, customers can open or reply ticket from his email. Staff member and admin can also reply to their emails, system will add thir reply in ticket reply.

Staff Management

Each of your support staff may come with a specific skill-set. Make sure you assign the roles and privileges for each staff accordingly so that they manage only their areas of expertise. This also gives you the advantage of not worrying about any ticket being assigned to the wrong support staff or staying unattended. Create roles, enable and disable staff accounts and manage permissions for all staff, from one interface.

Satisfaction Report (Coming soon)

You should be measuring customer satisfaction. And the most effective way to do that is to communicate with your customers directly and effectively using feedback surveys. So, to help your business kickstart its customer satisfaction goals.

Notifications and Auto Responders

Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certain action i.e reply ticket, close ticket etc.

Internal Note

Often, you need to discuss about a ticket with other agents, share progress internally, or log your updates for future reference. JS Support Ticket lets you add internal (private) notes to a ticket that are only visible to agents logged in to your support portal.

Report by Staff Members

The staff members report provides information on the numbers of tickets that are open, closed, pending, assigned, in progress and overdue for a selected staff member. The staff member report can be generated for all staff members or for a single member. Reports can be exported to CSV formats.

Report by Department

The departments report provides information on the numbers of tickets that are open, closed, pending, in progress and overdue for a selected department. The department report can be generated for all departments or for a single department. Reports can be exported to CSV formats.

Time Tracking (Coming soon)

Time-trackers in JS Support Ticket let you log the time you spend on a ticket, internal notes. With in-built Start/Stop/Pause timers, JS Support Ticket lets you focus on your work, while it silently keeps track of the time you spend on each task or ticket.

Knowledge Base

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your help desk. Narrow your search using keywords and topics.

Create Ticket (User/Visitor)

No need to sign up to open or reply a ticket, visitor can open and reply his ticket. No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user to open maximum ticket on email base.

Staff Members Permissions (ACL)

Administrators can implement collection-level access control through user-defined roles. By creating a role with privileges that are scoped to a specific collection in a particular database, administrators can provision users with roles that grant privileges on a collection level.

RTL

JS Support Ticket also support TRL (right to left) language like Arabic, Farsi etc. You can see how everything in the RTL page appears ‘flipped’ horizontally. It’s like looking at the ‘regular’ LTR page through a mirror.

Themes

JS Support Ticket comes with administrator custom tool including unlimited color options. Now admin can easily change JS Support Ticket color using color picker. Tool give live preview of changes. Also offer seven different color preset themes like Blue, Red, Purple, Brown, Green, Orange and Black.You can set any one of these themes of JS Support Ticket according to your template color.

Downloads

Do you want to offer free downloads to your users, you can easily add downloads files with JS Support Tcket.

Announcements

You want to share something with you users, JS Support Ticket give you announcement feature. Admin/staff member can create announcement with few clicks.

Frequently Asked Questions

Having a FAQ (frequently asked questions) page is essential for every business. Having a clear FAQ page promotes self-service and allow your customers to answer their own questions. This can help reduce frustration in figuring out the product and reduce the number of help tickets filed. That said, your FAQ section in your app requires attention and care. Here are some tips to help you have a great one!

Custom Fields

Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.

Assign and Transfer

Transfer tickets between departments to make sure it's being handled by the correct staff. Assign tickets to a staff or to a team. Tickets can be auto-assigned by departments when they arrive, but what if they need to be reassigned? No problem! You can reassign tickets to staff or a team of staff or transfer to a different department.

Export Tickets (Coming soon)

You can export your data to a CSV whenever you want to create custom reports. You also have access to a range of filters that make it easier for you to decide which parameters to export. Once you have exported the parameters of your choice, you can use them to create as many reports as you want.

Ban Email/User

Admin / staff can ban/unban to any user with few clicks. Ban email / user can not open new ticket in system. Admin / staff can also unban it.

Activity Log

Activity logs let you see events or actions that have been taken, when they took place, and by whom. i.e when open ticket, when staff reply ticket, when staff change status etc.

Compare JS Support Ticket versions.

Features	Free	Pro
Easy to Use
Responsive
Unlimited Tickets
Notifications & Auto Responder
User Fields
Departments
Shortcodes
Email Templates
Priority
Attachments
Customizable
Search Engine Friendly URLs
Multi-Language Support
Theme
Field Ordering
Internal Mail
Access Control Level
Staff Management
Help Topic
Knowledge Base
Downloads
Announcements
FAQ
Ban Email/User
Ticket Overdue
Visitor can Open Ticket
Lock Ticket
Internal Note
Staff Transfer
Department Transfer
Activity Log
Premade Message
Open Ticket via Email
Domain Allowed		1
	Download	Buy