JS Support Ticket Pro for Joomla

Version: 1.1.3 Update!

Last update: 15-Sep-2018 Created date: 04-Oct-2014 Joomla 3

Joomla most easiest help desk component.

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basic $49 12 months access to downloads

DomainSupport

High priority support tickets at joomsky.com

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standard $89 24 months access to downloads

DomainSupport

High priority support tickets at joomsky.com

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professional $139 60 months access to downloads

DomainSupport

High priority support tickets at joomsky.com

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Easy To Use

Js Support Ticket have pretty simple and easy to use interface for its clients. Ticket system builds on the basis on latest style so therefore, Users will get familiar the way it works. This new and easy to use interface places great emphasis on guiding the user through the entire process.

Email Ticketing

J Email is one of the easiest ways for customers to reach and get contact with employer. Customers can open or reply to a ticket from his email. Staff member and admin can also reply to their emails, System will add their reply in ticket reply.

Staff Members Permissions (ACL)

Administrators can implement collection-level access control through user-defined roles. By creating a role with privileges that are scoped to a specific collection in a particular database, administrators can provision users with roles that grant privileges on a collection level.

Create Ticket (User/Visitor)

Js Support Ticket offer users to open a ticket or reply to a ticket without signing in. Visitor can also open the ticket and reply for his ticket. There is no limit on creating tickets.User can create unlimited tickets But other side admin has right to limit user to open maximum ticket on email base.

Auto Responders

Js Support Ticket autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. User can configure it, and also modify the content as well as layout. Email notification send to the admin and user on certain action i.e reply ticket, close ticket etc.

Satisfaction Report

Js support ticket offering another useful feature Satisfaction reports for users. User can measure customer satisfaction and the most effective way to do is to communicate with his customers directly and effectively using feedback surveys.To help the business kick start customer satisfaction.

Assign and Transfer

Transfer tickets between departments to make sure it's being handled by the right staff.Tickets assigns to the staff or a team.Tickets can be auto-assigned by departments when they arrive.You can reassign tickets to the staff,to a team of staff or transfer to different department.

Themes

JS Support Ticket comes with administrator custom tool including unlimited color options. Now admin can easily change JS Support Ticket color using color picker. Tool gives live preview of changes. Also offers seven different color preset themes like Blue, Red, Purple, Brown, Green, Orange and Black.User can set any of the themes of JS Support Ticket according to his template color.

Custom Fields

Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.

Activity Log

Activity logs let you see events or actions that have been taken, when they took place, and by whom. i.e when open ticket, when staff reply ticket, when staff change status etc.

Knowledge Base

Js Support Ticket Empower end users solve repeat incidents with a knowledge base to deflect tickets from help desk. Narrow your search using keywords and topics.

Ban Email/User

Admin / Staff can ban / unban to any user with few clicks. Ban email user can not open new ticket in system. Admin / staff can also unban it any time if required.

RTL

Several languages have both Arabic RTL and Non Arabic LTR writing system.JS support ticket also supports RTL (Right to Left) for languages. JS support ticket is auto adjustable for RTL or LTR without any convenience.

Internal Note

Somehow, User need to discuss about ticket with other agents, share progress, or log updates for future reference. Js Support Ticket lets user to add (private) notes for agents who logged in to his support portal and see it.

Merge Ticket

If one user open more then one ticket on same topic or different, JS Support Ticket offer to admin/staff member to merge his ticket(s) to one ticket.

SMTP

JS Support Ticket now support SMTP. Admin can configure SMTP email server for outgoing emails. JS Support Ticket offer SMTP on all outgoing emails.

Features	Free Version	Pro Version
Easy to Use
Responsive
Unlimited Tickets
Notifications & Auto Response
User Fields
Departments
Shortcodes
Email Templates
Priority
Attachments
Customizable
Search Engine Friendly URLs
Multi-Language Supports
Theme	-
Field Ordering	-
Internal Mail	-
Access Control Level	-
Staff Management	-
Help Topic	-
Knowledge Base	-
Downloads	-
Announcements	-
FAQ	-
Ban Email/User	-
Ticket Overdue	-
Visitor can Open Ticket	-
Lock Ticket	-
Internal Note	-
Staff Transfer	-
Department Transfer	-
Activity Log	-
Premade Message	-
Time Tracking	-
Merge Ticket	-
SMTP	-
Open Ticket via Email	-
Domain Allowed		1

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Support Icon at Front-end	-