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  • JS Support Ticket Pro for WP
  • Version: 2.0.3
    Last update: 19-Jun-2017
    Created date: 04-Oct-2014
    JS Support Ticket Pro for WP Word Press

    Word Press most easiest help desk plugin.

    $59 12 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    $99 24 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    $149 60 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    Overview

    Easy To Use

    A lot of thought has gone in the JS Support Ticket interface to make it easy to use. Ticket system build on the basis on latest style, so your users will feel familiar with the way it works. This new, easy to use interface places great emphasis on guiding the user through the entire process.

    Email Ticketing

    Email is one of the easiest ways in which your customers can reach you, customers can open or reply ticket from his email. Staff member and admin can also reply to their emails, system will add thir reply in ticket reply.

    Staff Management

    Each of your support staff may come with a specific skill-set. Make sure you assign the roles and privileges for each staff accordingly so that they manage only their areas of expertise. This also gives you the advantage of not worrying about any ticket being assigned to the wrong support staff or staying unattended. Create roles, enable and disable staff accounts and manage permissions for all staff, from one interface.
    Satisfaction Report

    You should be measuring customer satisfaction. And the most effective way to do that is to communicate with your customers directly and effectively using feedback surveys. So, to help your business kickstart its customer satisfaction goals.

    Notifications and Auto Responders

    Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certain action i.e reply ticket, close ticket etc.

    Internal Note

    Often, you need to discuss about a ticket with other agents, share progress internally, or log your updates for future reference. JS Support Ticket lets you add internal (private) notes to a ticket that are only visible to agents logged in to your support portal.
    Report by Staff Members

    The staff members report provides information on the numbers of tickets that are open, closed, pending, assigned, in progress and overdue for a selected staff member. The staff member report can be generated for all staff members or for a single member. Reports can be exported to CSV formats.

    Report by Department

    The departments report provides information on the numbers of tickets that are open, closed, pending, in progress and overdue for a selected department. The department report can be generated for all departments or for a single department. Reports can be exported to CSV formats.

    Time Tracking

    Time-trackers in JS Support Ticket let you log the time you spend on a ticket, internal notes. With in-built Start/Stop/Pause timers, JS Support Ticket lets you focus on your work, while it silently keeps track of the time you spend on each task or ticket.

    Knowledge Base

    Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your help desk. Narrow your search using keywords and topics.
    Create Ticket (User/Visitor)

    No need to sign up to open or reply a ticket, visitor can open and reply his ticket. No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user to open maximum ticket on email base.

    Staff Members Permissions (ACL)

    Administrators can implement collection-level access control through user-defined roles. By creating a role with privileges that are scoped to a specific collection in a particular database, administrators can provision users with roles that grant privileges on a collection level.

    RTL

    JS Support Ticket also support TRL (right to left) language like Arabic, Farsi etc. You can see how everything in the RTL page appears ‘flipped’ horizontally. It’s like looking at the ‘regular’ LTR page through a mirror.

    Themes

    JS Support Ticket comes with administrator custom tool including unlimited color options. Now admin can easily change JS Support Ticket color using color picker. Tool give live preview of changes. Also offer seven different color preset themes like Blue, Red, Purple, Brown, Green, Orange and Black.You can set any one of these themes of JS Support Ticket according to your template color.
    Downloads

    Do you want to offer free downloads to your users, you can easily add downloads files with JS Support Tcket.

    Announcements

    You want to share something with you users, JS Support Ticket give you announcement feature. Admin/staff member can create announcement with few clicks.

    Frequently Asked Questions

    Having a FAQ (frequently asked questions) page is essential for every business. Having a clear FAQ page promotes self-service and allow your customers to answer their own questions. This can help reduce frustration in figuring out the product and reduce the number of help tickets filed. That said, your FAQ section in your app requires attention and care. Here are some tips to help you have a great one!

    Custom Fields

    Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.
    Assign and Transfer

    Transfer tickets between departments to make sure it's being handled by the correct staff. Assign tickets to a staff or to a team. Tickets can be auto-assigned by departments when they arrive, but what if they need to be reassigned? No problem! You can reassign tickets to staff or a team of staff or transfer to a different department.

    Export Tickets

    You can export your data to a CSV whenever you want to create custom reports. You also have access to a range of filters that make it easier for you to decide which parameters to export. Once you have exported the parameters of your choice, you can use them to create as many reports as you want.

    Ban Email/User

    Admin / staff can ban/unban to any user with few clicks. Ban email / user can not open new ticket in system. Admin / staff can also unban it.

    Activity Log

    Activity logs let you see events or actions that have been taken, when they took place, and by whom. i.e when open ticket, when staff reply ticket, when staff change status etc.
    Compare JS Support Ticket versions.
    Features Free Pro
    Easy to Use Included Included
    Responsive Included Included
    Unlimited Tickets Included Included
    Notifications & Auto Response Included Included
    User Fields Included Included
    Departments Included Included
    Shortcodes Included Included
    Email Templates Included Included
    Priority Included Included
    Attachments Included Included
    Customizable Included Included
    Search Engine Friendly URLs Included Included
    Multi-Language Support Included Included
    Theme Included Included
    Field Ordering Included Included
    Internal Mail Included Included
    Access Control Level Included Included
    Staff Management Included Included
    Help Topic Included Included
    Knowledge Base Included Included
    Downloads Included Included
    Announcements Included Included
    FAQ Included Included
    Ban Email/User Included Included
    Ticket Overdue Included Included
    Visitor can Open Ticket Included Included
    Lock Ticket Included Included
    Internal Note Included Included
    Staff Transfer Included Included
    Department Transfer Included Included
    Activity Log Included Included
    Premade Message Included Included
    Open Ticket via Email Included Included
     

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    Short Codes
    JS Support Ticket Control Panel [jssupportticket] Show JS Support Ticket main control panel
    My Tickets [jssupportticket_mytickets] My Tickets layout for both staff and user
    Add Tickets [jssupportticket_addtickets] Add new ticket form for both staff and user
    Knowledge Base [jssupportticket_knowledgebase] Show knowledge base main layout
    Latest Knowledge Base [jssupportticket_knowledgebase_latest] List latest knowledge base
    Popular Knowledge Base [jssupportticket_knowledgebase_popular] List popular knowledge base
    FAQ's [jssupportticket_faqs] Show FAQ's main layout
    Latest FAQ's [jssupportticket_faqs_latest] List latest FAQ's
    Popular FAQ's [jssupportticket_faqs_popular] List popular FAQ's
    Downloads [jssupportticket_downloads] Show downloads main layout
    Latest Downloads [jssupportticket_downloads_latest] Show latest downloads
    Popular Downloads [jssupportticket_downloads_popular] Show popular downloads
    Announcements [jssupportticket_announcements] Show announcements main layout
    Latest Announcements [jssupportticket_announcements_latest] List latest announcements
    Popular Announcements [jssupportticket_announcements_popular] List popular announcements
    Widget's
    My Tickets
    My Ticket widget show latest tickets. If staff login, it show staff latest tickets. If user login, this widget show user tickets.
    Mail Notifications
    This widget show mail notification to staff. This widget only for staff memebers.
    Release Notes
    Version 2.0.3
    • PHP 7.0.1 support
    • Admin ticket detail css problem fix
    • Left menu for admin
    Version 2.0.2
    • Add custom fields in email templates
    • Add depertment field in email templates
    • Add priority field in email templates
    Version 2.0.1
    • Add customer satisfaction report
    • Add timer for staff members
    • Export tickets
    • Add user register page
    Version 2.0.0
    • Update permalinks
    Version 1.1.9
    • Improve SEO
    • Custom fields bug fixed
    • Searching & sorting bug fixed
    Version 1.1.8
    • Export for report data
    • Basic reports for staff member
    • Admin/staff member can add attachment with internal note
    • Improve admin control panel
    • Upload files via WP standard
    • Bug fixed
    Version 1.1.7
    • Add ticket id option
    • Email to department email on new ticket
    • Separate phone ext.
    • Print ticket
    • Encrypt email link
    • Add translation tool
    Version 1.1.6
    • Tickets fields bug fix
    Version 1.1.5
    • New powerful user fields
    • Login page
    • Add new search options
    • Department email address received email on new ticket creation
    Version 1.1.4
    • Add multi-sites support
    • Improve ticket via email feature
    Version 1.1.3
    • Add avatar for user
    • Change attachment directory structure
    • Fix 404 error
    Version 1.1.2
    • Security fix of file upload
    Version 1.1.1
    • Security fix
    • RTL, now support RTL langauges
    • Hide ticket attachment directory
    Version 1.1.0
    • Add support icon
    Version 1.0.9
    • Improve user search
    • Improve ticket via email
    Version 1.0.8
    • Add slug for JS Support Ticket to avoid conflict with other pages and posts
    • Shortcodes available for homepage
    • Reply bug fix
    Version 1.0.7
    • Add German translation
    • Implement WordPress time zone
    Version 1.0.6
    • Add field ordering, now admin change ticket field ordering
    • Ticket form auto refill on error
    • Improve user selection popup
    • Department can unpublished from ticket form
    Version 1.0.5
    • Staff / admin can create ticket on behalf of any user
    • User redirect to JS Support Ticket control panel after login [configurable]
    • Add count in my tickets tabs i.e Open (15) Answered (25)
    • Background color for short codes
    • Add reports
      • Statistics
        • Overall
        • By departments
        • By priorities
        • By status & priorities
        • By channel
        • By staff members
      • Report by staff members
      • Report by user
    Version 1.0.4
    • Published / unpublished fields
    • Bug fixed
    Version 1.0.3
    • Release pro version
    System Requirements
    The minimum requirements to run JS Support Ticket Pro are:
    • CURL
    • Word Press 3.5 or later
    • PHP 5.x
    • MySQL 4.2
    • PCLZIP Library
    • IE 9, Firefox, Chrome ...
    • Full width one column
     
    We recommend:
    • CURL
    • Word Press 4.1 or later
    • PHP 5.3
    • MySQL 5.x
    • PCLZIP Library
    • IE 9 or later, latest firefox, latest chrome ...
    • Full width one column



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