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  • JS Support Ticket
  • JS Support Ticket for WP
  • Version: 1.1.8
    Last update: 08-Sep-2016
    Created date: 04-Oct-2014
    JS Support Ticket for WP Word Press

    Word Press most easiest help desk plugin.

    Overview

    Easy To Use

    A lot of thought has gone in the JS Support Ticket interface to make it easy to use. Ticket system build on the basis on latest style, so your users will feel familiar with the way it works. This new, easy to use interface places great emphasis on guiding the user through the entire process.

    Unlimited Tickets

    No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user ticket on email base.

    Notification and Auto Responder

    Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certian action i.e reply ticket, close ticket etc

    Custom Fields

    Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area.
    Unlimited Departments

    Create departments that relates to the various business units in your organization. It will be sale, support, billing, you can create any department in admin panel. User will select department when he create the ticket.

    Email Templates

    Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one.

    Priority

    Priority associated to the ticket defines the importance that is to be given to the ticket. Change the priority of the Ticket from High or Medium or low from the Priority field. Admin also define prority color admin panel.
    Attachments

    JS Support Ticket allows your customers to attach files with their messages.




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